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Third Party Roles in Dispute Resolution

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By: Ray Myers, Jr., PMP Sometimes it is necessary to seek assistance from a third-party to help resolve a dispute.  Here are some common roles that are played by third parties: Mediator Seeks a win-win solution Facilitator Uses procedures and processes guide interactions Observer Offers objective understanding of positions Arbitrator Has authority to decide the settlement of the conflict Enforcer Has power to impose settlement... »