Communication
Communication Channels
By Ray Myers, Jr., PMP Communication channels are paths between project stakeholders. The number of communication channels can be useful in determining the complexity of project communications. Use the following formula to calculate the number of communication paths between team members: Communication Channels = n (n – 1) / 2 Where n = the number of individuals... »
Meeting PAL
Every meeting should have a PAL: Purpose an Agenda and Limits (start and end time) »
Tell Them Rule
Use the “Tell Them” rule when making group presentations to facilitate message communication and understanding: Tell them what you are going to tell them (introduction) Tell them (body of the presentation) Tell them what you already told them (closing or summary) »
Obstacles to Communication
Interference or noise can be a communication obstacle and prevent the understanding of messages transmitted between individuals. Here are few communication obstacles: Language—choice of words Misreading of body language Power struggles Assumptions Distrust Prejudice Cultural differences Colloquial language Meaning is not communicated when: The speaker is unclear or not specific enough The listener makes assumptions The listener is preoccupied with other matters The speaker is not saying... »
Nonverbal Communication Techniques
Here are just a few nonverbal communication techniques: Visual Includes facial expressions, eye movements, posture and gestures Tactile Involves touch (handshake, pat on back, arm around shoulder, kiss, hug, etc.) Vocal Intonation and tone changes the meaning of words The same word could mean doubt, terror, amazement or anger Time Use of time can communicate power or status Don’t be late to a meeting... »
Communication Basics
It’s a good idea to occasionally review the fundamentals of the communication process. Here it is in a nutshell: The sender transmits message though a channel to the receiver. Steps Sender develops an idea Sender encodes idea into a message Sender transmits the message through a channel Receiver decodes the message Receiver interprets message and receives the meaning The process repeats when... »
