By: Ray Myers, Jr., PMP

Here is a simple and creative dispute solver:

• Initiate a discussion between the parties
  • Use appropriate timing
  • Be private
  • Choose a conducive environment
• Respect individual differences
• Empathize with all parties
• Separate facts from feelings
• Define central issue
• Agree on common solution

Resolving a dispute isn’t easy.  Patience and perseverance are essential ingredients.

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About the Author: Ray Myers, Jr. is a PMP certified project manager with over 2o years experience planning and managing technology projects.   Contact Ray at wwwpmservicesnw.com

Article source: www.pmservicesnw.com

Tags: creative dispute solver, problem solver

This entry was posted on September 4, 2010 at 4:13 pm and is filed under Negotiation, Teams, Tools. You can follow any responses to this entry through the RSS 2.0 feed.