By: Ray Myers, Jr., PMP

Joseph Juran promoted a 3-principle quality process:

Quality Planning

• Identify customers
• Determine customers’ 5 basic needs
• Develop product features
• Establish quality goals
• Develop a process
• Prove process capability

Quality Control

• Choose what to control
• Choose units of measurement
• Establish measurement
• Establish standards of performance
• Measure actual performance
• Interpret the differences between actual vs. standard

Quality Improvement

• Prove the need for improvement
• Identify specific projects for improvement
• Organize to guide the projects
• Organize to discover causes
• Diagnose to find causes
• Implement remedies
• Provide for controls to retain the gains

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About the Author: Ray Myers, Jr. is a PMP certified project manager with over 2o years experience planning and managing technology projects.   Contact Ray at wwwpmservicesnw.com

Article source: www.pmservicesnw.com

Tags: quality juran

This entry was posted on August 5, 2010 at 7:12 am and is filed under Quality. You can follow any responses to this entry through the RSS 2.0 feed.