Third Party Roles in Dispute Resolution
By: Ray Myers, Jr., PMP
Sometimes it is necessary to seek assistance from a third-party to help resolve a dispute. Here are some common roles that are played by third parties:
Mediator
- Seeks a win-win solution
Facilitator
- Uses procedures and processes guide interactions
Observer
- Offers objective understanding of positions
Arbitrator
- Has authority to decide the settlement of the conflict
Enforcer
- Has power to impose settlement and conditions on the parties
Third-Party Attributes
- Assists parties to work through the issues
- Controls his/her emotions
- Must be neutral
- Is relentless, courageous and strong
- Requires impartiality
About the Author: Ray Myers, Jr. is a PMP certified project manager with over 2o years experience planning and managing technology projects. Contact Ray at wwwpmservicesnw.com
Article source: www.pmservicesnw.com
