Problem Solving Phases
There are at least 3 phases of problem-solving. They are:
Phase 1—Problem Definition
- Be specific
- Be brief
Phase 2—Problem Solution
- Brainstorm solutions
- Evaluate cost and benefits
- Be willing to compromise
- Problem solving involves give and take
Phase 3—Implementation
- Implement solution
- Evaluate results
- Adjust as required
Key Points
- There is a time and place for problem solving
- Problem solving has an agenda
- Problem solving is a task
- Problem solving is not a power struggle
- Discuss one problem at a time
