Quality – Juran
By: Ray Myers, Jr., PMP
Joseph Juran promoted a 3-principle quality process:
Quality Planning
- Identify customers
- Determine customers’ 5 basic needs
- Develop product features
- Establish quality goals
- Develop a process
- Prove process capability
Quality Control
- Choose what to control
- Choose units of measurement
- Establish measurement
- Establish standards of performance
- Measure actual performance
- Interpret the differences between actual vs. standard
Quality Improvement
- Prove the need for improvement
- Identify specific projects for improvement
- Organize to guide the projects
- Organize to discover causes
- Diagnose to find causes
- Implement remedies
- Provide for controls to retain the gains
About the Author: Ray Myers, Jr. is a PMP certified project manager with over 2o years experience planning and managing technology projects. Contact Ray at wwwpmservicesnw.com
Article source: www.pmservicesnw.com
