Quality – Deming
By: Ray Myers, Jr., PMP
Dr. Edward Deming’s philosophy is based on improvements that are planned, completed, measured, and acted on.
- Managers must stop sacrificing quality for short-term gains
- Managers must manage for the long term
- Workers can only correct 15 percent of the quality problems
- The other 85 percent are management’s responsibility, because they are due to the system
- Production system must be stable for quality to be realized
- Processes can be tested with statistical process control charts
- Quality is the continuous, incremental improvement of a stable system
- Quality cannot be “inspected into products”; it must be designed in through the product and process designs
The Deming Cycle
- What are we trying to accomplish?
- What changes can be made that will result in improvement?
- How will we know that a change is an improvement?
The Deming Cycle or the PDCA Cycle
P Plan
D Do
C Check
A Act
About the Author: Ray Myers, Jr. is a PMP certified project manager with over 2o years experience planning and managing technology projects. Contact Ray at wwwpmservicesnw.com
Article source: www.pmservicesnw.com
